FREE DELIVERY for any order over £10.00.
Note: We only deliver to UK mainland addresses at present. Most deliveries are done using Royal Mail or Hermes and are expected to arrive within 3 - 5 working days from your order dispatch date.
An e-mail to confirm dispatch will be sent to the purchaser. You can also check the status of your order under ‘My Account’ by logging in. All deliveries will arrive between 8.30am to 6pm, Monday to Friday or 9am to 12pm Saturday. Unfortunately, we will not be able to give a specific delivery time. No deliveries will arrive on Sunday or Bank Holidays. If the delivery address provided is communal or shared such as student halls of residence, hospitals, hostels etc where anyone other than the recipient can accept the delivery, Rare Gear will not be held responsible for items not received.
Some deliveries may require signature on delivery, we therefore recommend that you get your order(s) delivered where there will be someone reliable (known to you or the recipient) to receive it. In the event of no-one being at the delivery address to take receipt of the parcel, the courier will leave a card to inform the recipient to make a collection of the parcel from the local post office. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
If the parcel is returned back to us by Royal Mail due to failure to collect, a additional delivery charge will apply for re-packaging and re-sending of the order. In the event of a parcel being returned to us and you request for a refund, we will only refund you with the purchase price of the item (excluding Packaging & Postage). If an error has been made by the customer, such as an incomplete address, the cost of redelivery will have to be paid before we dispatch your items. We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. Rare Gear llp will not take liability of any delays caused by our couriers.